9 Computer software used to design and implement computerized integrated and comprehensive enterprise processes, namely, business-to-consumer or business-to-business transactions via a global computer network, using standardized computer screens; computer software used to enable a user's self-service options for commercial transactions, namely to make inquiries, changes, or updates to their accounts via a global computer network in lieu of working through a customer service agent; computer software used to facilitate consumer transactions, namely returns, repairs, upgrades, and account management, by companies wishing to use a global computer network as a customer service channel; computer software that is used to improve the ease-of-use of a company's pre-existing application-based software, namely by using programmable business rules that guide and instruct self-service customers through business processes conducted over a global computer network
Trademark: 76024863
