9 COMPUTER SOFTWARE FOR USE IN THE ELECTRONIC TRANSMISSION OF VOICE, TELEPHONE, FACSIMILE, VIDEO AND DATA SIGNALS BY CALL CENTERS TO ALLOCATE AGENTS TO ACTIVITIES, AND INSTRUCTION MANUALS SOLD AS A UNIT THEREWITH; COMPUTER SOFTWARE FOR USE IN ARRANGING THE FLOW OF WORK AMONG OPERATORS OF A TELEPHONE SYSTEM, AND INSTRUCTION MANUALS SOLD AS A UNIT THEREWITH