16 printed materials, namely, manuals, catalogues, operating and work instructions for prerecorded machine-readable data media and computer software for use in management of human resources, business management, collection of coded and uncoded, structured and unstructured, business information from internal and external data and information sources, business consolidation, financial management, risk management, quality management, project management, stakeholder and shareholder relationship management , strategic/business planning and simulation and enterprise resource planning-- printed materials, namely, manuals, catalogues, operating and work instructions for pre-recorded machine-readable data media and computer software to retrieve, monitor, maintain, report on, structure, model, forecast, present and dispaly, business management, business consolidation, financial management, risk management, stakeholder and shareholder relationship management and strategic/business planning and simulation and enterprise resource planning data and information form various databases and global computer networks; printed materials, namely, manuals, catalogues, operating and work instructions for ready-to-use software based, preconfigured templates for business management, business information collecton, financial management, risk management , stakeholder and shareholder relationship management, strategic/business planning and stimulation and enterprise resource planning; printed materials, namely, manuals, catalogues, operating and work instructions that define and promote the use of application hosting services , provision of portal services on global computer networks and procurement and selling activities between businesses over global computer networks