9 Computer software for facilitating interactive communication over a global computer information network and other networks and for organizing, directing, and controlling communication, information, tasks, and interaction between remote sites and between remote sites and a central location in the field of customer contact management; computer related apparatus for organizing, directing, and controlling communication, information, tasks, and interaction between remote sites and between remote sites and a central location, comprised of computers, computer terminals, work stations comprising a computer terminal with voice communications, memory devices, computer disk drives, hard disk drives, audio tape drives, audio cassette drives, video tape drives, video cassette drives, data tape drives, CD-ROM disk drives, data processors, voice processors, interactive controllers, voice controllers, data controllers, data routers, data switches, voice routers, voice switches, private branch exchanges (PBX), automatic call distributors (ACD), printers, modems, facsimile modems, and facsimile machines in the field of customer contact management