42 MAINTENANCE AND TECHNICAL SUPPORT IN THE NATURE OF TROUBLESHOOTING OF COMPUTER SOFTWARE PROBLEMS VIA TELEPHONE AND E-MAIL, AND CONSULTATION SERVICES REGARDING, COMPUTER SOFTWARE FOR EDUCATIONAL USE, NAMELY, INSTRUCTION IN THE AREAS OF LANGUAGE, MATHEMATICS, SCIENCE AND SOCIAL STUDIES, TEACHER AND EDUCATIONAL MANAGEMENT TRAINING, STUDENT AND TEACHER ASSESSMENT AND CURRICULUM AND EDUCATIONAL PROCESS MANAGEMENT