9 Computer software for helping people find news, information, products, and services they are, or may become, interested in; computer software for the analysis of customer behavior, computer software for use in sales, advertising, marketing, and electronic commerce; computer software namely, real-time recommendation engines; computer software for use in database management; computer software for collecting, observing, and predicting preferences of specific individuals or groups and making recommendations accordingly; computer software for targeting advertisements and promotions to the interests and tastes of specific individual or groups; computer software for use in managing and operating call centers; computer software for use in recommending products or services for sale to reflect preferences and tastes of individual customers and/or groups of customers; computer software for use in predicting demand of specific products or services; computer software for use in identifying potential customers or groups of potential customers for particular products or services; computer software for use in creating catalogs, catalog inserts, and direct mail pieces; computer software for recommending products to customers in stores; computer software for recommending products to customers based on their tastes and preferences; computer software for use in recommending products in in-store kiosks, or at cash registers or other point-of-sale terminals; computer software for recommending coupons to be printed or presented to customers based on their preference,