42 COMPUTER SYSTEMS MANAGEMENT AND SUPPORT SERVICES FOR INTERACTIVE TELECOMMUNICATIONS AND INFORMATION SYSTEMS FOR OTHERS, NAMELY, PROVIDING MANAGEMENT AND SUPPORT FROM AN ON-SITE OR OFF-SITE LOCATION FOR PROCESSING TELEPHONE CALLS AND DATA TELECOMMUNICATIONS ACROSS A COMMUNICATIONS NETWORK, INTERACTIVE VOICE RESPONSE COMMUNICATIONS, GRAPHIC TELEPHONY APPLICATION DEVELOPMENT, INBOUND OR OUTBOUND CALL DISTRIBUTION AND ENHANCED TELEPHONY SERVICES