9 Computer software for knowledge modeling, knowledge management, and knowledge delivery, namely, software that allows users to access, retrieve, assemble, view, distribute, and deliver personalized content and data within diverse enterprise-wide systems and platforms and that allows for administration, management, and reporting of user activity in the fields of humans resources and benefits, advertising, finance, electronic commerce, business administration and management, risk management, real estate, retail, telecommunications, transportation, academic and vocational training institutions, entertainment, health care, travel and hospitality