9 computer software and user manuals supplied as a unit therewith in electronic or paper form; computer software for use in transmitting and retrieving data and files via local area, wide area, and global computer networks; customer relationship management (CRM) software; computer software for use in conducting targeted advertising and marketing campaigns; providing access via computer and communication networks to the use of the foregoing computer software; application hosting services; technical support for computer software; consulting services in the fields of computer software, computer networks, web sites, customer relationship management, and marketing; providing data and files for retrieval by others over computer networks