9 Computer software for enabling, managing, storing, relating, organizing, directing, automating, coordinating, networking, forwarding, scheduling, transferring, consolidating, exchanging, providing graphical user interfaces (GUI) for, and controlling, tasks, business processes, transactions, applications, and information, such as voice, video, data, facsimile, e-mail, mixed media items, multiple media items, communications, databases, documents, records, messages, images, scanned photographs, scanned documents, contact information, customer information, agent information, files, and case histories, among mainframes, servers, agent terminals, consumer access devices, agents, and consumers, in the field of customer interaction management, via local, national and global information and communication networks
Trademark: 75679101
