9 computer software and computer software downloadable from a global computer network for use in providing access and remote access to a global computer network; computer software and computer software downloadable from a global computer network for use in faxing via a global computer network; computer software for global computer network protocol (IP) telephony and roaming on a global computer network; computer software and computer software downloadable from a global computer network for use by providers of access to a global computer network to manage subscribers, bill, collect fees, resolve fee disputes, manage sales, provide customer service, manage trouble ticketing and regulate load management