9 COMPUTER SERVERS, COMPUTER HARDWARE AND COMPUTER SOFTWARE USED FOR MONITORING AUTOMATIC CALL DISTRIBUTORS FOR STATUS OF CALL QUEUES, WAIT TIMES, CALL STATION AVAILABILITY, CALL STATION MANPOWER, AVERAGE CALL TIMES AND RELATED CALL STATISTICS; FOR MONITORING THE STATUS OF COMPUTER SYSTEMS AND COMPUTER NETWORKS FOR SYSTEM DEGRADATION, SYSTEM FAILURE OR SPECIFIED EVENTS; FOR TRANSMITTING THE AUTOMATIC CALL DISTRIBUTOR, COMPUTER SYSTEM AND COMPUTER NETWORK STATUS TO ELECTRONIC SCROLLING MESSAGE DISPLAY SCREENS, DESKTOP DISPLAY UNITS, LED PANEL DISPLAY SCREENS AND PAGERS; AND FOR STORING THE INFORMATION IN DATABASES FOR MANAGEMENT REPORTING AND PLANNING TOOLS; ELECTRONIC SCROLLING MESSAGE DISPLAY SCREENS, ELECTRONIC DESKTOP DISPLAY UNITS AND LED PANEL DISPLAY SCREENS FOR DISPLAYING THE AFOREMENTIONED STATUS MESSAGES; COMPUTER SOFTWARE USED FOR SCHEDULING PERSONNEL; COMPUTER SOFTWARE USED FOR CUSTOMER RELATIONSHIP MANAGEMENT, NAMELY, SOFTWARE FOR RECEIVING CUSTOMER CONTACTS IN THE NATURE OF TELEPHONE, ELECTRONIC MAIL, FACSIMILE, VOICE OVER INTERNET PROTOCOL AND WEB CHAT, DELIVERING THE CONTACT TO AGENTS BASED UPON AGENTS AVAILABILITY AND SKILLS AND PROVIDING AUTOMATIC ELECTRONIC MAIL RESPONSES WHEN APPROPRIATE; REAL TIME MESSAGING SOFTWARE THAT PROVIDES INSTANT GROUP POLLING, MEETING NOTIFICATION, ALLOWING THE RECEIVER OF THE MESSAGE TO GIVE PREDEFINED RESPONSES AND ENABLES CHAT ROOM DISCUSSION OVER A LOCAL NETWORK; AND SOFTWARE FOR TRACKING CUSTOMER PURCHASE HISTORY AND CUSTOMER COMPLAINTS AND INSTRUCTION MANUALS, SOLD AS A UNIT
Trademark: 75629788
