9 Computer software and data storage media in the nature of floppy discs, CD-ROMs and disc drives accessible via computer networks, featuring programs used for knowledge management and learning in the field of organizational and individual change and performance improvement; electronic publications recorded on floppy discs, CD-ROMs, disc drives accessible via computer networks, namely pamphlets, brochures, newsletters, manuals, work books featuring user informations, applications, benefits, learning materials, and case studies in the field of organizational and individual change and performance improvement