35 TELEMARKETING AND DIRECT MARKETING SERVICES; ORDER FULFILLMENT SERVICES; INFORMATION MANAGEMENT SERVICES, NAMELY, COMPILING, MONITORING AND EVALUATING CUSTOMER ORDER INFORMATION; CUSTOMER SERVICE, NAMELY, RESEARCHING AND RESPONDING TO TELEPHONE AND WRITTEN CUSTOMER INQUIRES AND PROCESSING INVOICE ADJUSTMENTS; RETURNED GOODS PROCESSING SERVICES IN THE NATURE OF RETURNING MERCHANDISE TO MERCHANTS AND MANUFACTURERS FOR OTHERS AND MAKING RELATED CUSTOMER ACCOUNT ADJUSTMENTS