9 Pre-recorded video tapes, audio cassettes, DVD's and CD-ROM's featuring topics related to helping patients and family members deal with debilitating illnesses
41 Educational services, namely conducting classes, seminars, conferences, and/or workshops in the field of helping patients and family members deal with debilitating illnesses and distributing printed course materials in conjunction therewith
42 Providing information and advice via telephone and computer web site on topics related to helping patients and family members deal with debilitating illnesses