42 "online services, namely providing via a global network for client-only, investment managers, broker dealers, and custodian banks, value-added data and information such as financial industry codes, operational risk management tools, client-specific analytical information and other trade settlement information; a frequently-asked-questions database; directory of client manems, locations and user acronyms allowing clients communicate with investment managers, broker dealers and custodian banks and an ability to request additions with an online forum"