9 Computers, computer hardware, computer peripherals and computer software used for business office information management, contact management and follow-up, task organizing, scheduling and calendaring, finance and accounting, E-mail, communications, word processing, fax processing, database service, data base retrieval and processing and remote access in the field of sales and advertising of goods and services; computers, computer hardware, computer peripherals and computer software used for managing and automating all aspects of business office operation in the field of insurance brokerage and instructional manuals distributed therewith