9 COMPUTER SOFTWARE FOR USE IN MANAGING AND ACCESSING DATA BASES FOR PRODUCTS AND SERVICES THAT CUSTOMERS INQUIRE ABOUT FOR SALES, SERVICE, AND OR TECHNICAL SUPPORT, AND FOR PROVIDING EMPLOYEE TRAINING; INTERACTIVE KIOSK SYSTEMS COMPRISED OF KIOSKS, VIDEO MONITORS, CAMERAS, SPEAKERS, MICROPHONES, COMPUTER, AND COMPUTER SOFTWARE F0R PROVIDING CUSTOMER SERVICE, SALES AND SUPPORT AND TO CONTROL THE AUDIO VISUAL COMMUNICATIONS BETWEEN KIOSKS