9 computer hardware, computer firmware and computer software that provide networking communications between locations and provide communications within residences, businesses and other organizations or sites, and accompanying instructional manuals sold in connection therewith; computer hardware, computer firmware and computer software enabling single or multidirectional transmission of voice, audio, video, information, entertainment, and data between providers (including public utilities) of goods and services and homes, businesses, and other organizations or sites, and accompanying instructional manuals sold in software and computer peripheral equipment that monitor, measure and control the use of energy, utilities or other services, including remote control by utilities, and that retrieve, store, collect, display and transmit data regarding the use of energy, utilities or other services on the basis of one or more components or services, such as appliances, heating, ventilation and air conditioning (HVAC) systems, security systems, television, telecommunications, satellite communications, or other devices, and accompanying instructional manuals sold in connection therewith