9 computer software programs, namely, for use in routing information over a global computer network; for use in creating a call center environment on a global computer network; for use in management of warehouses; for use in managing the distribution of products or materials; for use in ordering materials; for use in allocating personnel; for use in personnel productivity management; for use in telemarketing; for use by customer service representatives to manage clients; and for use in providing client history information to customer service representatives