9 COMPUTER SOFTWARE, INCLUDING DOWNLOADABLE SOFTWARE, FOR DESIGNING WEB SITES, FOR ESTABLISHING WORKSPACES ON GLOBAL COMPUTER AND LOCAL INFORMATION NETWORKS, FOR FACILITATING THE SHARING OF FILES AND INFORMATION, THE CREATION AND STORAGE OF DOCUMENTS AND THE CONDUCTION OF DISCUSSIONS OVER GLOBAL COMPUTER AND LOCAL INFORMATION NETWORKS, AND FOR ACCESSING GLOBAL COMPUTER AND LOCAL INFORMATION NETWORKS, AND USER MANUALS SOLD AS A UNIT; COMPUTER SOFTWARE FOR USE IN PROVIDING ACCESS TO CUSTOMER AND PRODUCT SUPPORT, ELECTRONIC COMMERCE, PRODUCT AND CUSTOMER INFORMATION, ACCESS TO KNOWLEDGE BASES AND DOCUMENT LIBRARIES VIA A GLOBAL COMPUTER INFORMATION NETWORKS OR LOCAL AREA NETWORKS