9 Computer software for customer support and technical support workflow, namely, managing, reporting and analyzing customer requests that require changes to computer networks; recording and monitoring tasks and approvals associated with each change request; making tasks dependent on the completion of other tasks and granting of approvals; setting budgets and recording costs and time spent for the work undertaken to change a computer network; managing quality assurance procedures; prioritization and escalation of requests, tasks and approvals; creating and updating of standard change procedure templates; data base creation and searching for change procedures that work well; recording configuration details for computer network components
Trademark: 75281747
