9 computer programs for use in sales applications, namely, for use in helping sales executives, sales managers and third parties track their accounts, leads and opportunities; computer programs for use in marketing applications, namely, for use in managing the on-line publishing of marketing content within and without an organization, and in setting and running marketing campaigns; computer programs for use in customer service applications, namely, tracking service requests; computer programs for use in managing communities of users on a global computer information network and controlling their access to information on a site on a global computer information network