Word

CUSTOMER-RELATIONSHIP MANAGEMENT

Status

Dead

Status Code

602

Status Date

Monday, October 25, 1999

Serial Number

75263680

Mark Type

1000

Filing Date

Tuesday, March 25, 1997

Abandoned Date

Thursday, August 19, 1999

Trademark Owner History

TeleTech Customer Care Management (California), Inc.

Classifications

9 COMPUTER SOFTWARE FOR USE IN MANAGING AND ACCESSING DATA BASES FOR PRODUCTS AND SERVICES THAT CUSTOMERS INQUIRE ABOUT FOR SALES, SERVICE, AND OR TECHNICAL SUPPORT, AND FOR PROVIDING DELIVERY OF THE PRODUCT, SERVICE, OR TECHNICAL SUPPORT TO THE CUSTOMER, FOR PROVIDING CUSTOMER SERVICES, SALES, SUPPORT, AND EMPLOYEE TRAINING IN THE TELESERVICING, TELEMARKETING, AND TELECOMMUNICATIONS INDUSTRIES; INTERACTIVE KIOSK SYSTEMS COMPRISED OF KIOSKS AND AUDIO-VISUAL COMMUNICATIONS EQUIPMENT, NAMELY, MONITORS, SPEAKERS, MICROPHONES, CAMERAS , COMPUTERS, AND COMPUTER SOFTWARE FOR USE IN ALLOWING A CUSTOMER OF OTHERS TO ACCESS A CUSTOMER SERVICE REPRESENTATIVE AT A REMOTE LOCATION BY AUDIO AND VIDEO AND ACCESS OTHER INFORMATION ABOUT PRODUCTS AND SERVICES, FOR PROVIDING CUSTOMER SERVICES, SALES, AND SUPPORT, AND TO CONTROL THE AUDIO VISUAL COMMUNICATIONS BETWEEN KIOSKS

35 TELEPHONE ANSWERING SERVICES; TELEMARKETING SERVICES; COMPUTERIZED DATABASE MANAGEMENT SERVICES; TELESERVICING, IN THE NATURE OF RECEIVING AND RESPONDING TO TELEPHONE AND GLOBAL COMPUTER NETWORK INQUIRIES FROM CUSTOMERS OF OTHER BUSINESSES; EMPLOYMENT AGENCY SERVICES; ADVERTISING AGENCY SERVICES, NAMELY, PROMOTING THE GOODS AND SERVICES OF AIRLINES, BANKS, TELEPHONE COMPANIES, COMPUTER AND TECHNOLOGY COMPANIES, UTILITY COMPANIES, MAIL AND PACKAGE DELIVERY COMPANIES, HEALTHCARE, AND OTHER FINANCIAL SERVICES COMPANIES THROUGH THE DISTRIBUTION OF PRINTED AND AUDIO VISUAL PROMOTIONAL MATERIALS AND BY RENDERING SALES PROMOTION AND ADVICE; ONSITE MANAGEMENT OF TELEPHONE CALL CENTERS FOR OTHERS

38 TELECOMMUNICATIONS SERVICES, NAMELY, TELEPHONE AND GLOBAL COMPUTER NETWORK COMMUNICATION SERVICES

41 EDUCATIONAL SERVICES, NAMELY, PROVIDING TRAINING, COURSES, AND SEMINARS IN THE FIELD OF TELEPHONE ANSWERING, TELEMARKETING, TELESERVICING, AND COMPUTER PROGRAMMING SERVICES

42 COMPUTER PROGRAMMING SERVICES; DATABASE DEVELOPMENT SERVICES; PRODUCT RESEARCH AND DEVELOPMENT FOR OTHERS; CONSULTATION SERVICES IN THE FIELD OF TELEPHONE ANSWERING SERVICES, TELECOMMUNICATIONS, TELEMARKETING, TELESERVICING, COMPUTER PROGRAMMING, COMPUTER SOFTWARE DEVELOPMENT, EMPLOYMENT AGENCY SERVICES, ADVERTISING SERVICES, ON SITE MANAGEMENT OF TELEPHONE CALL CENTERS FOR OTHERS, REAL ESTATE SITE SELECTION SERVICES, CUSTOMER SERVICE, AND COMPUTER AND CALL CENTER DISASTER RECOVERY PLANNING SERVICES

"MANAGEMENT"

Trademark Events

Oct 25, 1999

Abandonment - Failure To Respond Or Late Response

Oct 25, 1999

Assigned To Examiner

Feb 18, 1999

Non-Final Action Mailed

Dec 3, 1998

Correspondence Received In Law Office

Nov 16, 1998

Assigned To Examiner

Jun 4, 1998

Non-Final Action Mailed

Mar 25, 1998

Correspondence Received In Law Office

Sep 30, 1997

Non-Final Action Mailed

Sep 28, 1997

Assigned To Examiner