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CUSTOMER-CENTRIC SOLUTIONS

Status

Dead

Status Code

604

Status Date

Tuesday, January 23, 2001

Serial Number

75263515

Mark Type

1000

Filing Date

Tuesday, March 25, 1997

Published for Opposition

Tuesday, February 1, 2000

Abandoned Date

Tuesday, January 23, 2001

Trademark Owner History

TeleTech Customer Care Management (California), Inc. - Owner At Publication

Classifications

9 computer software that permits the user to manage and access databases on products and services that customers inquire about for sales, services and technical support, computer software that enables the delivery of such products, services or technical support to the customer, all for providing customer services, sales, and support, and computer software for providing employee training in the teleservicing, telemarketing, and telecommunications industries; interactive electronic kiosk systems comprised of electronic kiosks and audio-visual communication equipment sold as a unit, namely, monitors, speakers, microphones, cameras, computers, and related computer software that allows a customer of others to access a customer service representative at a remote location by audio and video means, namely, by telephone or via a global computer network, and to access information about others' products and services, all for providing customer service, sales and support and for controlling the audio visual communications between kiosks

35 telephone answering services; telemarketing services; consulting services in the fields of telemarketing and teleservicing; computerized database management services; teleservicing, in the nature of receiving and responding to telephone inquiries from customers of other businesses; employment agency services; advertising agency services, namely, promoting the goods and services of others, namely, airlines, banks, telephone companies, computer and technology companies, utility companies, mail and package delivery companies, healthcare, and other financial service companies, through the distribution of printed and audio visual promotional materials and by providing sales promotion advice; on-site management of telephone call centers for others

38 telecommunications services, namely, telephone communication services

41 educational services, namely, providing training, courses and seminars in the fields of telephone answering, telemarketing, teleservicing, and computer programming

42 computer programming services for others; database development services; product research and development for others; consultation services in the fields of telephone answering, telecommunications, computer programming, computer software development, on-site management of telephone call centers for others, real estate site selection, customer service, and computer and call center disaster recovery planning

"CUSTOMER-CENTRIC"

Trademark Events

Jan 23, 2001

Opposition Terminated No. 999999

Jan 23, 2001

Abandonment - After Inter Partes Decision

Jan 23, 2001

Opposition Sustained No. 999999

May 31, 2000

Opposition Instituted No. 999999

Feb 19, 2000

Extension Of Time To Oppose Received

Feb 1, 2000

Published For Opposition

Dec 30, 1999

Notice Of Publication

Nov 23, 1999

Approved For Pub - Principal Register

Nov 15, 1999

Examiner's Amendment Mailed

Nov 9, 1999

Previous Allowance Count Withdrawn

Nov 8, 1999

Approved For Pub - Principal Register

Nov 2, 1999

Examiner's Amendment Mailed

May 13, 1999

Non-Final Action Mailed

Apr 19, 1999

Assigned To Examiner

Apr 8, 1999

Assigned To Examiner

Apr 6, 1999

Reinstated

Feb 12, 1999

Abandonment - Failure To Respond Or Late Response

Feb 12, 1999

Assigned To Examiner

May 20, 1998

Final Refusal Mailed

Mar 25, 1998

Correspondence Received In Law Office

Sep 30, 1997

Non-Final Action Mailed

Sep 28, 1997

Assigned To Examiner