9 software providing fault management, configuration management, problem management, performance management, security management, accounting management, and change management; software for use with help desk systems, namely, software for design, entry, management and analysis of database records related to business activities and to computer hardware and software activities; softare used to collate and store information relating to the operationof computers linked together in networks, and to the operation of the applications running thereon, by collecting data from existing third party system management and network tools; and instruction manuals therfor, sold as a unit
Trademark: 75161469
