9 prerecorded electronic media, namely computer software, CD ROMS, video cassettes and audio cassettes containing information and databases for problem solving, namely dispute resolution, bill collection, contract negotiations, negotiation of new or existing agreements, comparative analysis of the advantages and disadvantages of choosing a particular problem solving option and criteria by which consumers can craft their own problem solving strategies in the areas of business, construction, consumer affairs, education, employment, family relations, law, public policy and real estate
Trademark: 74674596
