customer satisfaction in the fields of home construction, repair, maintenance, and furnishings services, personal care services, health care services, automobile maintenance, repair and parts supply services, transportation services, financial services (namely banking, financial planning, real estate loan, insurance, stock brokerage, tax preparation, savings and loan, and resume preparation services), employment agency services, professional services (namely accounting, architectural, and legal services), appliance repair services, carpet and drapery cleaning services, equipment rental services, catering services, dating services, day care services, diaper services, and cemeteries