16 SHOP OPERATION AIDS FOR RETAIL FLORISTS-NAMELY, PLANNING KITS COMPRISING FORMS, DIVIDERS, BINDERS, ENVELOPES AND PRINTED INSTRUCTIONS FOR USE THEREOF, EMPLOYMENT FORMS, TRAINING KITS COMPRISING FORMS, DIVIDERS, BINDERS, ENVELOPES AND PRINTED INSTRUCTIONS FOR USE THEREOF, DELVERY FORMS, PRINTED ADVERTISING AIDS, CREDIT AND COLLECTION KITS COMPRISING HANDBOOKS, FORMS, DIVIDERS, BINDERS, ENVELOPES AND PRINTED INSTRUCTIONS FOR USE THEREOF, WORKSHOP HANDBOODS, AND MANAGEMENT WORKBOODS