COUNSELING BY TELEPHONE IN THE RESOLUTION OF HUMAN PROBLEMS-NAMELY, PROVIDING A SOURCE OF GENERALLY AVAILABLE INFORMATION; COUNSELING IN THE RESOLUTION OF PERSONAL PROBLEMS; PROVIDING ADVICE FOR INTERVENTION IN DOMESTIC AND PERSONAL CRISES; OFFERING GUIDANCE IN FAMILY AFFAIRS; COUNSELING IN THE OBTAINMENT OF EMPLOYMENT; DISSUADING WOULD-BE SUICIDES; DETERRING NARCOTICS ADDICTION; PROVIDING REFERRALS TO OTHER AGENCIES OFFERING SPECIALIZED ASSISTANCE, WHEN APPROPRIATE; AND THE LIKE