35 Customer relationship management; outsourcing services in the field of customer relationship management; provision of consumer product advice and information relating to email marketing, messaging, customer relations, marketing automation and for managing business intelligence, behavioural analysis, sales information, lead management, sales automation, customer engagement and customer service (term considered too vague by the International Bureau - Rule 13 (2) (b) of the Regulations); analysis of advertising response and market research; analysis of advertising and marketing effectiveness; business advisory services; computerised data-based management services.